No, but if you do, you can store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with friends! And we can contact you if there's a problem with your order. It's quick and easy.

Yes. All credit card information is encrypted across a secure line.

Once your order is placed, we start working on it right away. Unfortunately this means we can't make changes to an order once it's placed. In limited circumstances, we may be able to cancel orders if they have not shipped. Please contact us for assistance.

You will not be charged for making changes to your order, however you may see a "pending authorization" on your bank account until your bank verifies that the funds are available. Once your payment is authorized, we will ship your order and you will see your final charge, only for the items actually shipped.

You will receive an order number via email. Make sure you only click the "Submit" button once to avoid duplicate orders or charges.

There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.

We support 30-day unconditional returns. Your specific return policy is as follows:
Click here to view our full returns/exchange policy.

We will process your credit as soon as we receive your returned merchandise in our warehouse. Please allow 1-2 weeks for processing returns. Typically, the purchase amount will be restored to your credit card anywhere from 24 hours to 7 business days, depending on your financial institution's policy.

Please contact a Sunmoly Personal Shopper right away! Click here to view our returns/exchange policy and instructions.
Sunmoly must receive all returns and exchanges, including the replacement of missing or damaged items, within 30 days of the purchase date listed on your receipt.

All orders take 1-2 business days to process, regardless of the shipping method used. Please keep this in mind when selecting shipping options. Orders are shipped Monday through Friday.
Sunmoly may need to contact you if there is an issue with your order, so please keep your account information updated! All order communication is done via email, so your email address must be accurate and current. For more shipping information, click here.

You may come across price variations due to changing promotions, price adjustments or markdowns during your shopping experience or after your order has been placed. We unfortunately cannot offer price adjustments on any items from prior purchases